Legal Information

We collect the following information when you use our platform: • Through complaint forms: Name, phone number, union/ward, complaint description • Via WhatsApp and Facebook Messenger: Your sender ID and conversation data • During website use: Browser information and IP address (for analytics) • For anonymous submissions: Only the complaint description is collected

Collected information is used for the following purposes: • Processing and resolving your complaints, development requests or suggestions • Updating you on the progress of your complaint • Improving service quality and statistical analysis • Contacting you if necessary Your information will never be sold or shared with third parties.

Your information is stored securely: • Our database is encrypted and stored on secure servers • Only authorized admin users can view your information • We follow industry-standard security protocols • Data is retained for a reasonable period after complaint resolution

When using our chatbot services: • Messages are sent via WhatsApp Cloud API (Meta) • Messages are sent via Facebook Messenger API • Conversation session data is temporarily stored • Meta's own privacy policy also applies • Your phone number or Messenger ID will not be shared with third parties

You have the right to remain anonymous: • You may submit complaints without providing your name or phone number • Anonymous complaints receive equal attention • If submitted via WhatsApp or Messenger, the sender ID may be logged but will not be disclosed

You have the following rights: • Right to view information you have submitted (using your tracking ID) • Right to contact us to correct incorrect information • Right to request deletion of your data • Right to contact us regarding any concerns

Our website uses cookies to a limited extent: • To save language preferences (localStorage) • To manage login sessions (admin panel) • We do not use any third-party advertising trackers

This privacy policy may be updated from time to time. For significant changes, notice will be provided on our platform. The date of the latest update is mentioned at the bottom of this page.

For any privacy-related questions or concerns, please contact us through our Facebook page: facebook.com/GMSirajMP